Cookies Policy

1. Introduction

AYMED PTY LTD (A.C.N 656 294 183) ("we", "our", or "us") uses cookies and similar tracking technologies on our website www.Famremit.com a brand owned by AYMED PTY LTD (the “Website”) and within our mobile applications (collectively, the “Platform”). This Cookies Policy explains how and why we use these technologies, and your rights to control their use.

This Policy forms part of our broader Privacy Policy and complies with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and other applicable data protection laws such as the GDPR (EU/UK), CCPA (California), and similar frameworks globally.

2. What Are Cookies and Tracking Technologies?

Cookies are small data files that websites and apps store on your device to help them remember information about your visit. Other technologies such as SDKs (for mobile apps), pixels, beacons, and local storage may be used for similar purposes.

These tools are commonly used to:

  • Ensure core functionality
  • Improve performance
  • Personalize experiences
  • Support security
  • Enable analytics and advertising

3. Why We Use Cookies and Similar Technologies

Famremit uses cookies and tracking technologies to:

  • Provide and secure our services, including login, session control, and fraud prevention
  • Support international money transfers and real-time processing via our platform and partners
  • Enable third-party integrations (e.g., identity verification, payment processing, KYC tools)
  • Improve website and app performance and reliability
  • Understand user behaviour for analytics and continuous improvement
  • Offer personalized features, language settings, and location-based services
  • Facilitate targeted marketing in a lawful, consent-based manner (where applicable)

4. Types of Cookies and Technologies We Use

Type Purpose
Strictly Necessary Cookies Essential for core functionality (e.g., login, session, fraud prevention, and secure access)
Performance Cookies Collect aggregated usage data (e.g., Google Analytics, Hotjar) to improve our services
Functionality Cookies Store preferences, such as language, region, or saved credentials
Advertising/Marketing Cookies Deliver relevant ads and remarketing campaigns across regions (e.g., Meta, Google Ads)
Mobile App SDKs Track in-app events, push notifications, crash logs, and analytics (e.g., Firebase, Mixpanel)
Third-Party Cookies/Trackers Enable integrations (e.g., KYC/AML tools, payment partners, chatbot providers)

5. Third-Party Services and Integrations

To deliver smooth and secure remittance services, we partner with regulated third-party providers and platforms that may use their own tracking tools.

These may include:

  • Payment gateways
  • KYC & identity verification tools
  • Customer support tools (e.g., Zendesk, Intercom, LiveChat)
  • Analytics providers (e.g., Google Analytics, Firebase, Mixpanel)
  • Advertising networks (e.g., Google Ads, Meta/Facebook, LinkedIn)

We do not allow these third parties to use your data for their own purposes without your consent and always seek to work with compliant partners.

6. Cross-Border Considerations

As Famremit operates globally, your cookie data may be processed or stored in countries outside of Australia, including in the European Union, Asia, Africa, and North America. When doing so, we ensure:

  • Appropriate contractual and legal safeguards (e.g., Standard Contractual Clauses for EU)
  • Third parties meet Australian Privacy Principles (APPs) or equivalent standards
  • No unnecessary retention or unconsented use of personal data

7. Your Control and Choices

You have the right to control the use of cookies:

On Our Website:

  • When you first visit, you will see a cookie consent banner where you can manage preferences.
  • You can change your preferences at any time via our Cookie Settings (link in footer).

In Your Browser:

You can block, clear, or restrict cookies via your browser settings. Visit:

In Our Mobile Apps:

You can restrict tracking via your device settings:

  • iOS: Settings > Privacy > Tracking
  • Android: Settings > Privacy > Ads > Opt out of ad personalization

8. Data Security and Retention

We do not use cookies or tracking tools to store sensitive information such as your financial credentials, government ID numbers, or passwords.

All data is handled in line with industry best practices for encryption, anonymisation, and secure storage. We retain data collected via cookies only for as long as needed for the purposes outlined in this policy.

9. Changes to This Policy

Famremit may update this Cookies Policy as required by legal, technical, or operational changes. We will notify you of material changes via the Website, App notifications, or email.

Last updated: 4th May 2025
Please check this page regularly to stay informed of our current practices.

10. Contact Us

If you have any questions about this policy or need help lodging a complaint, please contact:

AYMED PTY LTD

ACN 656 294 183

Address: 3 GILBERT STREET, WALGETT, NSW

Website: www.Famremit.com

Email: info@famremit.com